Shipping & Refund Policy Details
REFUND POLICY – PLEASE READ CAREFULLY.
Reliant Health Services LLC and GetTestedNow.com (collectively referred to herein for purposes of this section as “Reliant”) are unable to accept returns. Accordingly, all sales of COVID-19 tests are final.
We are unable to provide refunds due to shipping errors by any third-party.
Reliant reserves the right to remedy customer issues and concerns on a case by case basis based on the facts and circumstances of each customer. If Reliant determines, in its sole discretion, that an error has been made with respect to your COVID-19 test order, Reliant reserves the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. If you believe Reliant has made an error with your order, please contact us by submitting a support ticket using the same email which you used when you placed the order.
If your order was received damaged, please open a support ticket and include the following information so we may assist you further:
- Pictures of each damaged item. (each damaged vial, cassette, etc.
- Pictures of the exterior package the shipment arrived in. (showing the package was damaged in transport)
- The order number for this shipment.
Note: Any refund request must be submitted by using our “Refund Request Form”.
In Summary, ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED ONCE THE ORDER LEAVES OUR FACILITY. REPLACEMENTS MAY BE ISSUED ON A CASE-BY-CASE BASIS PURSUANT TO YOUR INDIVIDUAL CIRCUMSTANCES AT RELIANT’S SOLE DISCRETION.
NOTE: If you are traveling with your Antigen test kits, please be careful to not crush the kits in packing. The extraction tube with enclosed fluid may open under pressure from being packed too tightly. Reliant is not responsible and will not provide refunds for any extraction tubes damaged and/or emptied during travel.
Reliant offers shipping and delivery via FedEx Priority Overnight, FedEx Standard Overnight, FedEx 2Day, and FedEx Express Saver. We no longer offer shipping through USPS. If you require Saturday Delivery for any FedEx Service, please contact us directly to place your order.
Orders placed on Standard Business Days, Monday thru Friday by 3PM Eastern Time will ship the same day. Orders placed AFTER 3PM Eastern Time on Standard Business Days, Monday thru Friday, will ship the next valid business day.
Reliant does not ship orders on Observed Holidays or Weekends. Hence, if you place an order on the weekend, the order will not ship until the following valid standard business day (typically Monday unless it is an Observed Holiday). Once your order is fulfilled and custody transitioned to the carrier, we are not responsible for any lost or late shipments. Refunds/Replacements will not be provided under these circumstances and are strictly subject to shipping carrier reimbursement.
FedEx and USPS do not operate on major holidays (i.e. Christmas, New Years Day), which also strains their logistics for the day after due to their additional workload. – Please reference https://www.fedex.com/content/dam/fedex/us-united-states/services/HolidaySchedule.pdf and https://www.fedex.com/en-us/service-alerts.html for observed holiday schedules to anticipate any delay to your order or processing during these dates.
Reliant does NOT ship to P.O. Boxes due to FedEx restrictions. YOUR ORDER WILL BE DELAYED OR SUBJECT TO CANCELLATION IF YOU ATTEMPT TO SHIP TO A P.O. BOX! ANY ORDER PLACED WITH US REQUIRES DELIVERY TO A PHYSICAL VERIFIABLE ADDRESS.
It is important to note that different test types ship from different warehouses within the Continental USA. Therefore, your order will arrive in different packages.