Shipping & Refund Policy. Please read carefully.
All kits include Overnight Shipping back to the lab for processing. The expedited shipping option during checkout is only for receiving your kit.
Please note that orders placed Monday through Thursday after 3pm EST will not be shipped until the next valid shipping day. Weekends and holidays are excluded.
Orders placed by 3pm EST on Friday or Saturday will be picked up same day and delivered Monday.
Orders placed after 3pm EST on Saturday and Sunday will not be shipped until Monday. (Orders placed after 3pm eastern time on Saturday or placed all day Sunday will be shipped Monday morning for Tuesday delivery.)
We do not support shipping test kits to P.O. boxes at this time. All test kits must be shipped to a physical address.
There may be long delays in delivery of your kit(s) when choosing USPS for shipping that are outside of our control. It is recommended to select FedEx Expedited Overnight for delivery.
Travel during major holidays to locations that have strict 72-hour restrictions (like Hawaii) will need to be carefully planned. We have two primary issues that cannot be mitigated:
- FedEx does not operate on major holidays like Christmas or New Years Day – (which also strains their logistics for the day after due to their additional workloads) – see https://www.fedex.com/content/dam/fedex/us-united-states/services/HolidaySchedule.pdf and this https://www.fedex.com/en-us/service-alerts.html for reference.
- The lab’s staff is at minimum operating capacity on major holidays.
With this being said, we do not guarantee results in time for this or similar scenarios when traveling within 5 days of major holidays.
FOR PASSENGERS TRAVELING ON TUESDAYS & WEDNESDAYS: Due to no FedEx shipping on Sundays and an increase in holiday traffic, we encourage passengers to modify their travel days.
Refund Policy for COVID-19 Tests
Reliant Health Services LLC and GetTestedNow.com (collectively referred to herein for purposes of this section as “Reliant”) are not able to accept returns of any COVID-19 tests for resale. Accordingly, all sales of COVID-19 tests are final. Reliant reserves the right to remedy customer issues and concerns on a case by case basis based on the facts and circumstances of each customer. If Reliant determines, in its sole discretion, that an error has been made with respect to your COVID-19 test, Reliant reserves the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. If you believe Reliant has made an error with your COVID-19 test order, please contact us by submitting a support ticket. If you are seeking a refund you must complete a Refund Request Form.