What is the process for any tests that require “Observed Collection”?

The patient should register their kit when they are ready to take the test. (This should be within the required time-frame, if any, per their destination.)

During the registration process there are questions regarding their destination, specifically if the test is for travel to (Turks & Caicos), (or Hawaii), etc. (They should select “Yes” as applicable to this question.) This triggers the specific workflow for the observation requirement.

Once they complete the registration, they are provided specific instructions on the schedule and how to proceed with logging on to a tele-health session for the observation.

Once on the tele-health call a test supervisor will verify some information and walk you through the collection, packing and shipping the sample to the lab. (as applicable)


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