Is my information safe and protected?

Yes, Reliant is HIPAA compliant and we will ensure that personal health information stays secure by employing modern security best practices and standards. .

Where are my Test Results?

All test results are sent to the email address that was used during the test registration process. For the Antigen Tests: Test results are ready usually within 15 minutes of completing the test with the medical provider (tele-health supervision session). For the RT-PCR Tests: Test results are ready usually 24 – 48 hours from the … Read more

What is the process for any tests that require “Observed Collection”?

The patient should register their kit when they are ready to take the test. (This should be within the required time-frame, if any, per their destination.) During the registration process there are questions regarding their destination, specifically if the test is for travel to (Turks & Caicos), (or Hawaii), etc. (They should select “Yes” as … Read more

Where can I find more information on travel as related to COVID-19?

More information related to domestic travel can be found on the Center for Disease Control’s Domestic Travel Page. Additional information related to international travel can be located on the Center for Disease Control’s International Travel Page. Travel requirements and restrictions imposed by countries, states, and local jurisdictions are highly fluid on a destination-by-destination basis due … Read more

How do I find FedEx shipping schedules / locations?

Note: FedEx does not operate on major holidays like Christmas or New Years Day – (which also strains their logistics for the day after due to their additional workloads) See FedEx Holiday Schedule See FedEx Service Alerts See FedEx Locator to find your nearest drop off location. .

How do HOLIDAYS affect timing of test results?

Plan ahead. Order your test right away to ensure you have it in time for the day you plan on testing. We advise that you order your test at least one week before you plan on taking it. Travel during major holidays to locations that have results timing restrictions (like Hawaii) will need to be carefully planned. … Read more

Do I need a COVID-19 test to fly?

Travel requirements and restrictions imposed by countries, states, and local jurisdictions are highly fluid on a destination-by-destination basis due to COVID-19. Many states and countries are requesting or requiring COVID-19 testing prior to travel. Whether or not you need a COVID-19 test to fly will depend largely on your origin and destination — and as … Read more

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