Help & Support

We’ve addressed the most common questions about our test and the process below. Simply search for your question and/or click on a question below to view the answer.

FAQ’s on the RT-PCR Test

What do the terms “Sensitivity” and “Specificity” mean for COVID-19 tests?

Sensitivity is sometimes called the “true positive rate.” It measures how frequently the test is positive when the person being tested actually has the disease. For example, when a test has 80% sensitivity, the test detects 80% of patients with the disease (true positives). However, 20% of patients with the disease are not detected (false negatives) by the test.

Specificity is sometimes called the “true negative rate.” It measures how frequently the test is negative when the person being tested doesn’t have the disease. For example, when a test has 80% specificity, the test correctly reports 80% of patients without the disease as test negative (true negatives). However, 20% of patients without the disease are incorrectly identified as testing positive (false positives) by the test.

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What is the difference between the RT-PCR Test and the Antigen Test?

Both tests determine COVID-19 current infection status, however they have very different use cases.

PCR testing is considered the “gold standard” in SARS-CoV-2 detection. This test actually detects RNA (or genetic material) that is specific to the virus and can detect the virus within days of infection, even those who have no symptoms.

Antigen testing detects protein fragments specific to the Coronavirus. It can be done in a clinic, doctor’s office, or hospital. Turnaround time for results can be reported within 15 minutes. This is NOT a diagnostic test and should only be used for certain purposes like screening.

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What is the process for any tests that require “Observed Collection”?

The patient should register their kit when they are ready to take the test. (This should be within the required time-frame, if any, per their destination.)

During the registration process there are questions regarding their destination, specifically if the test is for travel to (Turks & Caicos), (or Hawaii), etc. (They should select “Yes” as applicable to this question.) This triggers the specific workflow for the observation requirement.

Once they complete the registration, they are provided specific instructions on the schedule and how to proceed with logging on to Zoom for the observation.

Once on the Zoom call a test supervisor will verify some information and walk them through the collection, packing and shipping the sample to the lab.

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I received my saliva collection kit but where is the return box / label?

Your collection kit arrives in a white box with a printed GetTestedNow.com sleeve.

Note: After you remove the sleeve the white box has the FedEx return label affixed to it. (This same white box is your return package.)

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How long do I have to use my RT-PCR saliva collection kit?

The unopened saliva test kit currently has a shelf life of up to 2 years.

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Can I get tested if I don’t have any symptoms of COVID-19?

Yes. You can order and take a COVID-19 test regardless of whether or not you are experiencing symptoms.

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Will this test tell me if I have had COVID-19 in the past and recovered?

No. This is not a test for COVID-19 antibodies (also known as a serological test). Antibodies are produced by people who have had the disease and have recovered.

Do I need to stick anything up my nose or throat?

No! That is the beauty of this test compared to all the others out there. All you need to do is spit in a tube.

How does the test work?

This RT-PCR test detects specific genes from the SARS-CoV-2 virus, which is the virus that causes COVID-19. After you provide a sample of your saliva, the virus’s genetic material is extracted from it and these specific genes are looked for in a laboratory.  If they are there, the test is considered positive.

Is this test authorized by the FDA?

Yes. This assay is intended for use under the Food and Drug Administration’s Emergency Use Authorization #200090 authorized on April 10, 2019. This is the only saliva test and saliva collection device that is FDA-authorized for at-home self-collection in the U.S. at this time. See the EUA here.

How accurate is this test?

This RT-PCR test is very sensitive for the presence of SARS-CoV-2, with 98% of tests providing either a positive or a negative result, and only 2% of tests providing an inconclusive result. The test can detect fewer than 10 copies of viral genes per milliliter of saliva, and can detect the presence of virus in the saliva within 2 days of infection and up to 28 days after infection.   Across all known gene sequences of SARS-CoV-2, the test detects the ones in the genes of interest ~100% of the time, making it highly sensitive and specific for those genes.

The false positive and false negative rates for this are both 1%.  A “false positive” is a result that is positive that actually should have been negative, and a “false negative” is a negative result that should have been positive. With a false positive and negative rate of 1%, this means that 99% of the time, a positive or negative result is the actual result after just a single test.  To put this in context, a lot of COVID-19 tests have a low false positive rate, but the false negative rates of some nasopharyngeal swab-based tests can be as high as 25-35%.

FAQ’s on the Antigen Test

What do the terms “Sensitivity” and “Specificity” mean for COVID-19 tests?

Sensitivity is sometimes called the “true positive rate.” It measures how frequently the test is positive when the person being tested actually has the disease. For example, when a test has 80% sensitivity, the test detects 80% of patients with the disease (true positives). However, 20% of patients with the disease are not detected (false negatives) by the test.

Specificity is sometimes called the “true negative rate.” It measures how frequently the test is negative when the person being tested doesn’t have the disease. For example, when a test has 80% specificity, the test correctly reports 80% of patients without the disease as test negative (true negatives). However, 20% of patients without the disease are incorrectly identified as testing positive (false positives) by the test.

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My Antigen test came back positive, what should I do now?

It is recommended that a positive antigen test result in an asymptomatic, unexposed individual should be immediately followed by a PCR test to verify the positive result. This follow-up specimen should be collected within 24 hours of the original test, if possible, and no more than 48 hours after the antigen test. Specimens collected more than 48 hours after the initial test may lead to discordant results.

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How long do I have to use my Antigen Test?

The Antigen test has an expiration date printed on the cassette package. (It typically has a six month shelf life. )

Do not use an expired test as the results will not be valid.

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What is the GetTestedNow Antigen test used for?

Due to the CDC order beginning 01/26/2021 which requires a negative test to re-enter the US we provide this test to help fill the need of an accurate test for this purpose.

Travelers originating in the U.S. and taking an international roundtrip flight can order an at-home, virtually guided and medically supervised COVID-19 antigen test to take with them for their return flight back to the U.S.

IMPORTANT: These kits must be ordered and delivered to a U.S. residence.

Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers entering the United States (including U.S.  citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three calendar days of departure​, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. ​Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.

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What is the difference between the RT-PCR Test and the Antigen Test?

Both tests determine COVID-19 current infection status, however they have very different use cases.

PCR testing is considered the “gold standard” in SARS-CoV-2 detection. This test actually detects RNA (or genetic material) that is specific to the virus and can detect the virus within days of infection, even those who have no symptoms.

Antigen testing detects protein fragments specific to the Coronavirus. It can be done in a clinic, doctor’s office, or hospital. Turnaround time for results can be reported within 15 minutes. This is NOT a diagnostic test and should only be used for certain purposes like screening.

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Can I get tested if I don’t have any symptoms of COVID-19?

Yes. You can order and take a COVID-19 test regardless of whether or not you are experiencing symptoms.

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Will this test tell me if I have had COVID-19 in the past and recovered?

No. This is not a test for COVID-19 antibodies (also known as a serological test). Antibodies are produced by people who have had the disease and have recovered.

FAQ’s on Travel & Shipping

What is the GetTestedNow Antigen test used for?

Due to the CDC order beginning 01/26/2021 which requires a negative test to re-enter the US we provide this test to help fill the need of an accurate test for this purpose.

Travelers originating in the U.S. and taking an international roundtrip flight can order an at-home, virtually guided and medically supervised COVID-19 antigen test to take with them for their return flight back to the U.S.

IMPORTANT: These kits must be ordered and delivered to a U.S. residence.

Effective January 26, the Centers for Disease Control and Prevention (CDC) will require all air passengers entering the United States (including U.S.  citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three calendar days of departure​, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. ​Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.

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Where can I find more information on travel as related to COVID-19?

A good place to start is the CDC. Travel related information from the CDC can be found here.

Travel requirements and restrictions imposed by countries, states, and local jurisdictions are highly fluid on a destination-by-destination basis due to COVID-19. To ensure you have the most current information, you should take the following steps prior to making a reservation and then again prior to your arrival date:

  • Consult current governmental orders for your destination to ensure your visit is permitted. Any stays that are not permitted due to government orders may need to be cancelled.
  • If your stay is permitted, confirm whether there are additional requirements that may apply to your stay. For example, certain jurisdictions may require proof of a recent negative COVID-19 test result upon your arrival.
  • If you are staying with a third-party (e.g., a hotel or resort), consult the property’s website for the most current information regarding access to onsite amenities during your stay (e.g., pools, gyms, spas).
  • Consult current governmental orders for your home jurisdiction to confirm whether there are any requirements for your return home. For example, certain jurisdictions may require a quarantine period upon your return.

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How do I find FedEx shipping schedules / locations?

Note: FedEx does not operate on major holidays like Christmas or New Years Day – (which also strains their logistics for the day after due to their additional workloads)

See FedEx Holiday Schedule

See FedEx Service Alerts

See FedEx Locator to find your nearest drop off location.

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How do HOLIDAYS affect timing of test results?

Plan ahead. Order your test right away to ensure you have it in time for the day you plan on testing. We advise that you order your test at least one week before you plan on taking it.

Travel during major holidays to locations that have results timing restrictions (like Hawaii) will need to be carefully planned. There are two primary issues that cannot be mitigated:

  1. FedEx does not operate on major holidays like Christmas or New Years Day – (which also strains their logistics for the day after due to their additional workloads) – see https://www.fedex.com/content/dam/fedex/us-united-states/services/HolidaySchedule.pdf and this https://www.fedex.com/en-us/service-alerts.html for reference.
  2. The lab’s staff is at minimum operating capacity on major holidays.

It is highly recommended that travelers opt for arrival dates that fall outside a 3 day window after any major holiday and eliminate this problem.

Make sure to take your test in the morning and deliver your test to your local FedEx Authorized ShipCenter by 10am. Please make sure that your test is dropped at a FedEx Authorized ShipCenter, not a drop-box or 3rd-party affiliate. Click here to find the closest FedEx location to you. Please review store details for the latest information on hours and services due to COVID-19.

If taking your test on a Saturday or Sunday, please verify with your local FedEx Authorized ShipCenter, that the store has Saturday or Sunday Air Express Pickups.

Please adhere to the below minimum guidelines when planning your test: IMPORTANT: THIS SCHEDULE IS APPLICABLE ONLY IF YOU CHOOSE FEDEX EXPEDITED DELIVERY AT CHECKOUT.  PLEASE READ OUR SHIPPING & REFUND POLICY.

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For travel, when should I order my test kit?

Plan ahead. Order your test right away to ensure you have it in time for the day you plan on testing. We advise that you order your test at least one week before you plan on taking it.

Make sure to take your test in the morning and deliver your test to your local FedEx Authorized ShipCenter by 10am. Please make sure that your test is dropped at a FedEx Authorized ShipCenter, not a drop-box or 3rd-party affiliate. Click here to find the closest FedEx location to you. Please review store details for the latest information on hours and services due to COVID-19.

If taking your test on a Saturday or Sunday, please verify with your local FedEx Authorized ShipCenter, that the store has Saturday or Sunday Air Express Pickups.

Please adhere to the below minimum guidelines when planning your test: IMPORTANT: THIS SCHEDULE IS APPLICABLE ONLY IF YOU CHOOSE FEDEX DELIVERY AT CHECKOUT.   PLEASE READ OUR SHIPPING & REFUND POLICY.

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Do I need a COVID-19 test to fly?

Travel requirements and restrictions imposed by countries, states, and local jurisdictions are highly fluid on a destination-by-destination basis due to COVID-19. Many states and countries are requesting or requiring COVID-19 testing prior to travel.

Whether or not you need a COVID-19 test to fly will depend largely on your origin and destination — and as this global health crisis progresses, the methods for screening and testing travelers will likely evolve in kind. In some instances, travelers may be required to submit to on-site COVID-19 testing before boarding an airplane. In other instances, negative results may be required before you can enter a country, or leave the airport.

Contact your airline and / or your destination authorities to determine the requirements for travel.

NOTICE:

Effective January 26, 2021 the Centers for Disease Control and Prevention (CDC) will require all air passengers entering the United States (including U.S.  citizens and Legal Permanent Residents) to present a negative COVID-19 test, taken within three calendar days of departure​, or proof of recovery from the virus within the last 90 days. Airlines must confirm the negative test result or proof of recent recovery for all passengers prior to boarding. ​Airlines must deny boarding of passengers who do not provide documentation of a negative test or recovery.

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I received my saliva collection kit but where is the return box / label?

Your collection kit arrives in a white box with a printed GetTestedNow.com sleeve.

Note: After you remove the sleeve the white box has the FedEx return label affixed to it. (This same white box is your return package.)

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FAQ’s on Test Results

Where are my Test Results?

Your test results will be sent to the email address that was used to register the kit. Test results are ready usually 24 – 48 hours from the time they reach the lab. In very rare cases it may take up to 72 hours but this is typically if there was a problem with processing the sample, such as contamination. 

The title of this email is: ”Your Test Results from GetTestedNow.com are in!”. Please be sure to check any Spam or Promotions folders in your email application and add our email to your safe sender list. The results email will be sent to you from: results@gettestednow.com.

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When will my Results be ready?

Test results will be sent to the email address you registered your kit with typically 24 – 48 hours from the time your sample reaches the lab.

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My test came back positive, what should I do now?

If you have a positive test result, then you are presumed to be contagious, and if you have any of the symptoms outlined below, it is very likely that you have COVID-19.

Symptoms of COVID-19 may include, but are not limited to:

  • Fever
  • Dry cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Loss of sense of taste/smell
  • Diarrhea
  • Nausea/Vomiting
  • Generally not feeling well (malaise)
  • Muscle aches
  • Headache
  • Chills
  • Purple / blue discoloration of one or more toes

If you are having mild symptoms, per guidance from the CDC, you should self-quarantine, meaning that you should stay home and stay as far from other people living with you as you can. If you have symptoms, you should also get in touch with your healthcare provider so that he or she can monitor your symptoms and be ready to provide care if your symptoms get worse. (https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html).

If you develop emergency warning signs for COVID-19, including, but not limited to, trouble breathing, persistent pain or pressure in the chest, new confusion or the inability to arouse, and/or bluish lips or face, you should seek immediate medical attention. (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html).

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Other FAQ’s

Is the SARS-CoV-2 virus saliva test covered by insurance?

Reliant is out-of-network with all health insurance plans and providers and cannot submit a claim for you.  Reliant cannot bill your insurance directly for your test; all payment will be out of pocket for the purchase of the test.  However, you can submit your purchase receipt to your insurance company for reimbursement, which will be at the sole discretion of your insurer.

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Is my information safe and protected?

Yes, Reliant is HIPAA compliant and we will ensure that personal health information stays secure by employing modern security best practices and standards.
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Do you offer testing for businesses or large groups?

Yes we do!

See this page to learn more.

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