We’ve addressed the most common questions about our test and the process below.
If you are a Health Care Provider, Local Government, or Business and need tests please visit ReliantHealthServices.com to learn about our customized solutions.

FAQ’s on the Test

How accurate is this test?

This RT-PCR test is very sensitive for the presence of SARS-CoV-2, with 98% of tests providing either a positive or a negative result, and only 2% of tests providing an inconclusive result. The test can detect fewer than 10 copies of viral genes per milliliter of saliva, and can detect the presence of virus in the saliva within 2 days of infection and up to 28 days after infection.   Across all known gene sequences of SARS-CoV-2, the test detects the ones in the genes of interest ~100% of the time, making it highly sensitive and specific for those genes.

The false positive and false negative rates for this are both 1%.  A “false positive” is a result that is positive that actually should have been negative, and a “false negative” is a negative result that should have been positive. With a false positive and negative rate of 1%, this means that 99% of the time, a positive or negative result is the actual result after just a single test.  To put this in context, a lot of COVID-19 tests have a low false positive rate, but the false negative rates of some nasopharyngeal swab-based tests can be as high as 25-35%.

Is this test authorized by the FDA?

Yes. This assay is intended for use under the Food and Drug Administration’s Emergency Use Authorization #200090 authorized on April 10, 2019. This is the only saliva test and saliva collection device that is FDA-authorized for at-home self-collection in the U.S. at this time. See the EUA here.

How does the test work?

This RT-PCR test detects specific genes from the SARS-CoV-2 virus, which is the virus that causes COVID-19. After you provide a sample of your saliva, the virus’s genetic material is extracted from it and these specific genes are looked for in a laboratory.  If they are there, the test is considered positive.

Do I need to stick anything up my nose or throat?

No! That is the beauty of this test compared to all the others out there. All you need to do is spit in a tube.

Will this test tell me if I have had COVID-19 in the past and recovered?

No. This is not a test for COVID-19 antibodies (also known as a serological test). Antibodies are produced by people who have had the disease and have recovered.

Can I get tested if I don’t have any symptoms of COVID-19?

Yes. You can order and take a COVID-19 test regardless of whether or not you are experiencing symptoms.

My test came back positive, what should I do now?

If you have a positive test result, then you are presumed to be contagious, and if you have any of the symptoms outlined below, it is very likely that you have COVID-19.

Symptoms of COVID-19 may include, but are not limited to:

  • Fever
  • Dry cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Loss of sense of taste/smell
  • Diarrhea
  • Nausea/Vomiting
  • Generally not feeling well (malaise)
  • Muscle aches
  • Headache
  • Chills
  • Purple / blue discoloration of one or more toes

If you are having mild symptoms, per guidance from the CDC, you should self-quarantine, meaning that you should stay home and stay as far from other people living with you as you can. If you have symptoms, you should also get in touch with your healthcare provider so that he or she can monitor your symptoms and be ready to provide care if your symptoms get worse. (https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html).

If you develop emergency warning signs for COVID-19, including, but not limited to, trouble breathing, persistent pain or pressure in the chest, new confusion or the inability to arouse, and/or bluish lips or face, you should seek immediate medical attention. (https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/symptoms.html).

How long do I have to use my kit?

The unopened saliva test kit currently has a shelf life of up to 2 years.

FAQ’s on Travel & Shipping

I received my kit but where is the return box / label?

Your collection kit arrives in a white box with a printed GetTestedNow.com sleeve.

Note: After you remove the sleeve the white box has the FedEx return label affixed to it. (This same white box is your return package.)

Do I need a COVID-19 test to fly?

Travel requirements and restrictions imposed by countries, states, and local jurisdictions are highly fluid on a destination-by-destination basis due to COVID-19. Many states and countries are requesting or requiring COVID-19 testing prior to travel.

Whether or not you need a COVID-19 test to fly will depend largely on your origin and destination — and as this global health crisis progresses, the methods for screening and testing travelers will likely evolve in kind. In some instances, travelers may be required to submit to on-site COVID-19 testing before boarding an airplane. In other instances, negative results may be required before you can enter a country, or leave the airport.

Contact your airline and / or your destination authorities to determine the requirements for travel.

For travel, when should I order my test kit?

Plan ahead. Order your test right away to ensure you have it in time for the day you plan on testing. We advise that you order your test at least one week before you plan on taking it.

Make sure to take your test in the morning and deliver your test to your local FedEx Authorized ShipCenter by 10am. Please make sure that your test is dropped at a FedEx Authorized ShipCenter, not a drop-box or 3rd-party affiliate. Click here to find the closest FedEx location to you. Please review store details for the latest information on hours and services due to COVID-19.

If taking your test on a Saturday or Sunday, please verify with your local FedEx Authorized ShipCenter, that the store has Saturday or Sunday Air Express Pickups.

Please adhere to the below minimum guidelines when planning your test: IMPORTANT: THIS SCHEDULE IS APPLICABLE ONLY IF YOU CHOOSE FEDEX DELIVERY AT CHECKOUT.   PLEASE READ OUR SHIPPING & REFUND POLICY.

How do HOLIDAYS affect timing of test results?

Plan ahead. Order your test right away to ensure you have it in time for the day you plan on testing. We advise that you order your test at least one week before you plan on taking it.

Travel during major holidays to locations that have results timing restrictions (like Hawaii) will need to be carefully planned. There are two primary issues that cannot be mitigated:

  1. FedEx does not operate on major holidays like Christmas or New Years Day – (which also strains their logistics for the day after due to their additional workloads) – see https://www.fedex.com/content/dam/fedex/us-united-states/services/HolidaySchedule.pdf and this https://www.fedex.com/en-us/service-alerts.html for reference.
  2. The lab’s staff is at minimum operating capacity on major holidays.

It is highly recommended that travelers opt for arrival dates that fall outside a 3 day window after any major holiday and eliminate this problem.

Make sure to take your test in the morning and deliver your test to your local FedEx Authorized ShipCenter by 10am. Please make sure that your test is dropped at a FedEx Authorized ShipCenter, not a drop-box or 3rd-party affiliate. Click here to find the closest FedEx location to you. Please review store details for the latest information on hours and services due to COVID-19.

If taking your test on a Saturday or Sunday, please verify with your local FedEx Authorized ShipCenter, that the store has Saturday or Sunday Air Express Pickups.

Please adhere to the below minimum guidelines when planning your test: IMPORTANT: THIS SCHEDULE IS APPLICABLE ONLY IF YOU CHOOSE FEDEX EXPEDITED DELIVERY AT CHECKOUT.  PLEASE READ OUR SHIPPING & REFUND POLICY.

How do I find FedEx shipping schedules / locations?

Note: FedEx does not operate on major holidays like Christmas or New Years Day – (which also strains their logistics for the day after due to their additional workloads)

See FedEx Holiday Schedule

See FedEx Service Alerts

See FedEx Locator to find your nearest drop off location.

Where can I find more information on travel as related to COVID-19?

A good place to start is the CDC. Travel related information from the CDC can be found here.

Travel requirements and restrictions imposed by countries, states, and local jurisdictions are highly fluid on a destination-by-destination basis due to COVID-19. To ensure you have the most current information, you should take the following steps prior to making a reservation and then again prior to your arrival date:

  • Consult current governmental orders for your destination to ensure your visit is permitted. Any stays that are not permitted due to government orders may need to be cancelled.
  • If your stay is permitted, confirm whether there are additional requirements that may apply to your stay. For example, certain jurisdictions may require proof of a recent negative COVID-19 test result upon your arrival.
  • If you are staying with a third-party (e.g., a hotel or resort), consult the property’s website for the most current information regarding access to onsite amenities during your stay (e.g., pools, gyms, spas).
  • Consult current governmental orders for your home jurisdiction to confirm whether there are any requirements for your return home. For example, certain jurisdictions may require a quarantine period upon your return.

Other FAQ’s

What is the process for any tests that require "Observed Collection"?

The patient should register their kit when they are ready to take the test. (This should be within the required time-frame, if any, per their destination.)

During the registration process there are questions regarding their destination, specifically if the test is for travel to (Turks & Caicos), (or Hawaii), etc. (They should select “Yes” as applicable to this question.) This triggers the specific workflow for the observation requirement.

Once they complete the registration, they are provided specific instructions on the schedule and how to proceed with logging on to Zoom for the observation.

Once on the Zoom call a test supervisor will verify some information and walk them through the collection, packing and shipping the sample to the lab.

Will insurance cover this test?

For every order of the test we will provide you with an automatic itemized receipt via email which you can use for reimbursement purposes from your health insurance provider or health coverage plan. Reimbursement for this test is solely at the discretion of your provider.

Your itemized receipt will include:

  • Date of service
  • Customer name
  • Type of product or service
  • Price paid

If you have queries about whether this COVID-19 test is eligible for reimbursement, please get in touch with the provider directly.

We are also accepting FSA or HSA payments (with Visa logo) for our test, simply use your account card at checkout to spend your FSA or HSA dollars on this test.

Do you offer testing for businesses or large groups?

Yes we do!

See this page to learn more.

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